Contact support
If your issue isn't answered below, contact our support team. Include the app version, your iPhone model and a brief description of the problem. Never email passwords, Apple identity tokens, API keys, or sensitive photos.
SUPPORT EMAIL
Please allow a reasonable time for a response. Do not send payment card details.
Frequently asked questions
How do I restore my subscription?
Open PRIMALMACRO and choose Restore Purchases from the membership screen. Sign in with the Apple account associated with your purchase. Apple manages the purchase and its status.
How do I cancel or manage my subscription?
In PRIMALMACRO, open Plan → Manage subscription, or open Apple's subscription management page. Deleting the app does not cancel an Apple subscription.
Why can't I scan a photo with AI?
Check your connection, confirm that your PRIMALMACRO subscription is active, and verify that you have not reached the current scan allowance. If the problem continues, send support the error message shown in the app without including private credentials.
What if the AI calorie estimate is incorrect?
Photo-based nutrition estimates are approximate and can miss ingredients, cooking oils and portion size. Use the app's review screen to correct food details and numbers before adding the result to your diary.
Where are my diary and weight records stored?
Your profile, diary and weight records are stored locally on your device in the app's private storage. They are not automatically synced across devices by PRIMALMACRO.
How do I erase my saved data?
Open Plan → Delete all local data and confirm. This removes the diary, profile and weight records held locally by the app and signs you out. Apple subscriptions are handled separately and must be cancelled through Apple if you no longer want to renew.
How are photos processed?
Only when you choose to analyse a photograph does PRIMALMACRO send it to its Cloudflare-powered scanner, which sends it to OpenAI to estimate nutritional content. See our Privacy Policy for more.
Subscriptions and refunds
Subscriptions are purchased and billed through Apple. Manage or cancel them in your Apple account. If you need a refund, visit Apple's Report a Problem service.
PRIMALMACRO is designed for adults aged 18+. Nutrition features provide estimates for general information, not a medical diagnosis or treatment recommendation.